SFnight Final Project
UC BerkeleySIMS
Spring 2001
reports
  studies  
Currently at SFnight Final Project Report Home
project proposal
business plan
user needs assessment
business analysis technology studies user interface design usability  testings
Yisong Chen & Monica Fernandes
Advisor: Prof. Yale M. Braunstein

 

 

 

Welcome to SFnight.com
Final Project Report!

Powered by a network of nightlife players: bar & nightclub owners, promoters, DJs/Bands, SFNIGHT brings the most intensive and extensive nightlife information and resources to nightlife consumers (bar goers) at San Francisco.

 

SFnight Overview

 

SFnight is a master project developed by Monica and Yisong at SIMS, UC Berkeley. The original idea came from a class project at Electronic Publishing (Fall 2000), in which first versions of SFnight prototypes were developed.

The whole project are also supported by three other class projects along the way, including:

Experimental testing on nightlife websites comparison: citysearch.com, sfgate.com and la2nite.com, from "Quantitative Research Methods for Information Management" (Fall 2000), instructed by Sinha.

Personalization features for nightlife consumers, from "User Interface Design and Development" (Spring 2001), instructed by Hearst

Venue recommendation system, from "Digital Document" (Spring 2001), instructed by Wilensky.

We have written a short overview that is recommended for those who are interested in getting a rough idea of our project within half an hour. [SFnight Overview ]

SFnight prototype is partially working, meaning not every link works (so don't get upset if you see a broken link). Here is a list of recommended "adventures" on our prototype:

 

ADVENTURES AT SFNIGHT PROTOTYPE Prototype
For a better performance, we recommend the use of Internet Explorer

Search events based on your preferences. See how event search results are presented for easy scanning and how you can narrow down your choices.

Add venue/event to "a list to email to your friends" (you don't need to login to do this) ·

Register as a consumer, an easy and quick registration.

View MySFnight page and view personalized homepage. (Login as username: rosa, password: rosa, if you don't have time to register). Try adding events to your calendars or venues to your favorite list.

View NETWORK page for players. (Login as username: club nv, password: test.)

Update an event or upload a picture. Be sure to check what features you, if as a bar owner, would be interested in

 


 

An Overview of SFnight Project

   
  Concept
  Values
  Revenue
  Technology
  Design for Audience
  Implementation Plan
 

 

Concept

Powered by a network of nightlife players: bar/nightclub owners, promoters, DJs/Bands, SFnight brings the most intensive and extensive nightlife information and resources to nightlife consumers at San Francisco.

Our original picture for SFnight is only to provide multimedia information on a complete listing of venues and their events with the power of Internet. But as we realize the limitations of revenue models of current nightlife information providers in which increasing revenues usually lead to the loss of information quality and credibility, our project evolve to create a network of players and consumers in which we can lower our cost while substantially adding values to both sides.

Values

SFnight is the first website that target at nightlife players in San Francisco. Through our contacts with players during our structured interviews and survey, we are kind of surprised to know that players are hard-working nightlife professionals and Internet is also part of their lives. Our original suspect on players' capability of using our system was then eliminated. To motivate players to frequent our site, we have developed our site features on network page that specifically cater to players' daily business needs and interests. Besides updating venue or event information, players can:

Activate online customer e-mailing list subscription on SFnight (high demand from bar owners and promoters.)

Check their competitors' profile (from structured interview, another use of MySFnight)

Know the value of being listed on SFnight and the value of advertising: view statistics image (A bar owner interviewed wasn't sure about the value of being listed as picks on citysearch.)

Promote their events and improve skills on operating business: view network image

Compared to our main competitors, our main advantage on nightlife consumers lies on being specialized. All our users needs assessment, including 2 surveys and 1 experimental testing, are very targeted at bar goers: both frequent and non-frequent venue customers. The sufficient study on user preferences and behaviors allows us to design site features that will facilitate nightlife consumers information-seeking behaviors that vary depending on their preferences and frequencies of going out:

MySFnight, for frequent consumers to plan event ahead and keep track of their favorite venues and djs. See MySFnight image

"Add to a List to E-mail Friends": for people who go out with a group. See image

Different browsing options: designed to target different user preferences. See homepage

Peer Recommendation system: for those who are afraid of information overload and need recommendations. See venue page

 

Revenue

When SFnight will be the only website that focus on players, there will be very tough competition on consumers market and this is a market where revenues are generated from. Besides local information portal like citysearch, there are specialized nightlife websites, like nitevibe.com, sf-nite.com, etc (view competitor profiles). We expect in the end of competition there will be only one or two main players in the market and the survivor has to the one who has established a sustainable revenue model.

Current revenues model of nightlife informaiton providers mostly rely on advertising as income. Advertisers mainly include record companies, venue owners, promoters, liquor companies, while they can be anyone who wants to target bar goers. These people happen to big money spender on promotion. Promoters usually need to spend big portion of their event budget on promotion (see our detailed promotion analysis). Liquor companies or record companies have large budget for promotion every calendar year. To grab a larger piece of this big "pie", we need to show potential advertisers sufficient reasons why they should advertise on our website. Compared to our competitors, SFnight can add extra values to our advertisers by:

Targeting at very specific target market. (View homepage left navigation options to see what every page target at)

Flexible advertising spending. (see advertising prices of our competitors)

Tracking the value of advertising. Our Statistics tool (see statistics) on network page will show how many users view venue/event profiles and this provide a new way for us track the value of advertising on our website.

Other ways to increase our revenue include service differention and data licensing fee. With more revenues and lower cost (our tools for players will sufficiently lower our information maintenance cost), we believe SFnight has a much more sustainable revenue model than our competitors and will eventually become one of the few survivors. (see competitor analysis and revenue analysis at Business Plan)

Technology

The current site prototype is developed in Perl and backended by open-source relational DBMS Mysql (including 33 tables). Perl programming is very heavy (more than 11,000 lines of codes), partly because Mysql doesn't support stored procedures and triggers and Perl have to handle all functions. For real development, we therefore highly recommend using larger database system like Oracle or Sybase and believe Perl programming will be relatively light then and site performance will be also greatly improved.

The whole site is template-driven and that allows interface designer and programmer to work independently but well combine their efforts. Cascade-style sheet is widely used across the whole site and assure the site-looking consistency. Javascript also applies on some pages and enable some user interaction on client side. We will consider using XML for backend data exchange in near future and we also think wireless access to our site is not desirable for our project at the moment. (view detailed technology analysis)

Design for audience

We have taken a lot of decisions on user interface design, based on our user needs assessment and group members' discussion (there are many fights between group members in this area, but we are glad we still get along very well), usability testing on lo-fi [paper-based prototype] and hi-fi prototype of consumer user interface. Users (subjects and testers) feedback were very important in our design process: it helped us to refine, repudiate or validate our design and get new solutions and ideas. Some of the design definitions and examples:

Focus on value add to users, their different needs and behaviors. Personalization features were designed considering easy of use, value added to frequent nightlife consumers, alternatives to address their different needs and behaviors.

Easy information scanning: Atmosphere, music type, clientele should be shown first for easy scanning in search results before users can go any further.

Easy to use and understand: Rating venue/event description has to be super-easy, no more than one click. Network page is designed to encourage players to feed in their information and keep it up-to-date.

Mapping for a better information visualization: What, when, where for venue/event profile, matching the search structure, and helping users easily find the information in a consistent way.

Affordances for helping users better navigate and manipulate information objetcs. We choose orange as interaction color. All links, icons, are consistently orange. Our intended message was Go!, Explore!, Have Fun!.

Consistent feedbacks to user actions should be clear, and bring alternatives to users. We developed a consitent way of presenting feedback to users after processing any action, or if user gets a null result. Interaction buttons do not disappear but become gray; messages in blue and smile face tell user they succeeded or presents alternative; etc.

More at User Interface Design

Implemtation Plan

Further Site Development

  • Transfer to Oracle / Sybase

  • User Interface design, including developing privacy policy, browser compatibility, more usability testing, etc

  • Improve Algorithm for event / venue recommendation system

  • Build those Pages currently under construction

Content Development

Partnership Development, including content and service parners.

Site Promotion, focusing on player market

More at Implementation Plan, (within Business Plan section)

^

 

 

PRESENTATION PowerPoint

ACKNOWLEDGES

We would like to thank you all faculty, students, colleagues, and SIMS staff, friends and parents who indirectly contributed to our studies.

And special thank you in Acknowledges for those who helped or supported this project in its several stages.

 

PROTOTYPES
Go to Final Prototype
Final SFnight prototype
Spring 2001, Final Project
 
Go to First Prototype

First SFnight prototype
Electronic Publishing, Fall 2000

 
 

 

 

 

COURSE PROJECTS
Go to Experimental Testings

Experimental Testing
How well this website can help people to make a decision on where to go tonight?
Fall 2000, Usability & Statistics
by Yisong Chen & Monica Fernandes

 
Go to Personalization Studies

SFnight: Personalization and Customization Features
Spring 2001, User Interface Design, Frontend: Monica Fernandes, Rosa Ren, Bin Xin, Hong Cae

 


 

One of main challenges of our project is that both designers are not frequent bar goers and are not familiar with San Francisco nightlife. There was some point where we felt we couldn't move forward on our project anymore by only doing research at labs. Besides conducting extensive user surveys, we started to go out more and talked to bar goers. We even had couple of our weekly project meetings in San Francisco bars.
 

 

NEEDS ASSESSMENT
BAR GOERS

User needs Assessment help us understand representation of needs, expectations, and experiences

Survey 1
[Fall 2000]

20 Subjects

Survey 2
[Spring 2001]
23 Subjects
1 experimental testing on competitor sites
[Fall 2000]
10 Subjects
Interviews [Spring 2001] 3 Subjects
Total 56 Subjects

 

USABILITY TESTING
BAR GOERS
nightlife consumers

Usability testing: getting users involved at various stages of the design process is key to creating and developing usable systems. It helps validate or repudiate some design choices

1st Usability Testing: Lo-fi prototype
[Spring 2001]

3 subjects

Heuristic Evaluation: Hi-fi Prototype
[Spring 2001]
3 testers
2nd Usability Testings: Interactive Prototype
[Spring 2001]
3 subjects
Total 9 subjects
Thank you 213 team: Rosa Ren, Bin Xin, Hong Cai

 

NEEDS ASSESSMENT
PLAYERS

Get to know San Francisco bar owners and promoters was challenging

Interview
[Spring 2001]
3 subjects
Survey
[Spring 2001]
3 subjects
Total 6 subjects

 

SFNIGHT OVERALL NEEDS ASSESSMENT AND USABILITY TESTING
Total 71 subjects

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Vocabulary for User Interface Design

 

 

Why Orange as Link, and element of interaction?

Orange is the only color of the spectrum whose name was taken from an object, the well-known and popular fruit called the orange. In folklore the color orange stands for fire and flames, lust, vigor, excitement, adventure and wholesomeness. Orange also has meaning for success, stimulating energy, justice, attraction, endurance. In Hindu belief, orange represents the sacral chakra. [enxerts from a lost web site]

Our message to users was: go!, explore! have fun!

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

OUR FEEDBACK
Great! You have read our report until this point!

 

 
updated: May 8, 2001