|
|
Welcome
to SFnight.com
Final Project Report! |
|
|
Powered by a network of nightlife players:
bar & nightclub owners, promoters, DJs/Bands, SFNIGHT
brings the most intensive and extensive nightlife information
and resources to nightlife consumers (bar goers) at San Francisco.
|
SFnight is a master project developed by Monica and Yisong at SIMS,
UC Berkeley. The original idea came from a class project at Electronic
Publishing (Fall 2000), in which first versions of SFnight prototypes
were developed.
The whole project are also supported by three other class projects
along the way, including:
|
Experimental testing on nightlife websites comparison:
citysearch.com, sfgate.com and la2nite.com, from "Quantitative
Research Methods for Information Management" (Fall 2000),
instructed by Sinha.
Personalization features for nightlife consumers, from
"User Interface Design and Development" (Spring 2001), instructed
by Hearst
Venue recommendation system, from "Digital Document" (Spring
2001), instructed by Wilensky.
|
We have written a short overview that is recommended for those
who are interested in getting a rough idea of our project within
half an hour. [SFnight
Overview ]
SFnight prototype is partially working, meaning not every link
works (so don't get upset if you see a broken link). Here is a list
of recommended "adventures" on our prototype:
| ADVENTURES
AT SFNIGHT PROTOTYPE |
Prototype
 |
| For a better performance,
we recommend the use of Internet Explorer |
|
Search events based on your preferences. See how
event search results are presented for easy scanning
and how you can narrow down your choices.
Add venue/event to "a list to email to your friends"
(you don't need to login to do this) ·
Register as a consumer, an easy and quick registration.
View MySFnight page and view personalized homepage.
(Login as username: rosa,
password: rosa, if you don't
have time to register). Try adding events to your calendars
or venues to your favorite list.
View NETWORK page for players. (Login as username:
club nv, password: test.)
Update an event or upload a picture. Be sure
to check what features you, if as a bar owner, would
be interested in
|
|
Concept
Powered by a network of nightlife players: bar/nightclub owners,
promoters, DJs/Bands, SFnight brings the most intensive and extensive
nightlife information and resources to nightlife consumers at
San Francisco.
Our original picture for SFnight is only to provide multimedia
information on a complete listing of venues and their events with
the power of Internet. But as we realize the limitations of revenue
models of current nightlife information providers in which increasing
revenues usually lead to the loss of information quality and credibility,
our project evolve to create a network of players and consumers
in which we can lower our cost while substantially adding values
to both sides.
Values
SFnight is the first website that target at nightlife players
in San Francisco. Through our contacts with players during our
structured interviews and survey, we are kind of surprised to
know that players are hard-working nightlife professionals and
Internet is also part of their lives. Our original suspect on
players' capability of using our system was then eliminated. To
motivate players to frequent our site, we have developed our site
features on network page that specifically cater to players' daily
business needs and interests. Besides updating venue or event
information, players can:
|
Activate online customer e-mailing list subscription on SFnight
(high demand from bar owners and promoters.)
Check their competitors' profile (from structured interview,
another use of MySFnight)
Know the value of being listed on SFnight and the value of
advertising: view statistics
image (A bar owner interviewed wasn't sure about the
value of being listed as picks on citysearch.)
Promote their events and improve skills on operating business:
view network
image
|
Compared to our main competitors, our main advantage on nightlife
consumers lies on being specialized. All our users needs assessment,
including 2 surveys and 1 experimental testing, are very targeted
at bar goers: both frequent and non-frequent venue customers.
The sufficient study on user preferences and behaviors allows
us to design site features that will facilitate nightlife consumers
information-seeking behaviors that vary depending on their preferences
and frequencies of going out:
|
MySFnight, for frequent consumers to plan event ahead
and keep track of their favorite venues and djs. See MySFnight
image
"Add to a List to E-mail Friends": for people who go out
with a group. See image
Different browsing options: designed to target different
user preferences. See homepage
Peer Recommendation system: for those who are afraid of
information overload and need recommendations. See venue
page
|
Revenue
When SFnight will be the only website that focus on players,
there will be very tough competition on consumers market and this
is a market where revenues are generated from. Besides local information
portal like citysearch, there are specialized nightlife websites,
like nitevibe.com, sf-nite.com, etc (view competitor
profiles). We expect in the end of competition there will
be only one or two main players in the market and the survivor
has to the one who has established a sustainable revenue model.
Current revenues model of nightlife informaiton providers mostly
rely on advertising as income. Advertisers mainly include record
companies, venue owners, promoters, liquor companies, while they
can be anyone who wants to target bar goers. These people happen
to big money spender on promotion. Promoters usually need to spend
big portion of their event budget on promotion (see
our detailed
promotion analysis). Liquor companies or record companies
have large budget for promotion every calendar year. To grab a
larger piece of this big "pie", we need to show potential
advertisers sufficient reasons why they should advertise on our
website. Compared to our competitors, SFnight can add extra values
to our advertisers by:
|
Targeting at very specific target market. (View homepage
left navigation options to see what every page target at)
Flexible advertising spending. (see advertising
prices of our competitors)
Tracking the value of advertising. Our Statistics tool
(see statistics)
on network page will show how many users view venue/event
profiles and this provide a new way for us track the value
of advertising on our website.
|
Other ways to increase our revenue include service differention
and data licensing fee. With more revenues and lower cost (our
tools for players will sufficiently lower our information maintenance
cost), we believe SFnight has a much more sustainable revenue
model than our competitors and will eventually become one of the
few survivors. (see competitor analysis and revenue analysis at
Business
Plan)
Technology
The current site prototype is developed in Perl and backended
by open-source relational DBMS Mysql (including 33 tables). Perl
programming is very heavy (more than 11,000 lines of codes), partly
because Mysql doesn't support stored procedures and triggers and
Perl have to handle all functions. For real development, we therefore
highly recommend using larger database system like Oracle or Sybase
and believe Perl programming will be relatively light then and
site performance will be also greatly improved.
The whole site is template-driven and that allows interface designer
and programmer to work independently but well combine their efforts.
Cascade-style sheet is widely used across the whole site and assure
the site-looking consistency. Javascript also applies on some
pages and enable some user interaction on client side. We will
consider using XML for backend data exchange in near future and
we also think wireless access to our site is not desirable for
our project at the moment. (view detailed technology
analysis)
Design for audience
We have taken a lot of decisions on user interface design, based
on our user needs assessment and group members' discussion (there
are many fights between group members in this area, but we are
glad we still get along very well), usability testing on lo-fi
[paper-based prototype] and hi-fi prototype of consumer user interface.
Users (subjects and testers) feedback were very important in our
design process: it helped us to refine, repudiate or validate
our design and get new solutions and ideas. Some of the design
definitions and examples:
|
Focus on value add to users, their different needs and
behaviors. Personalization features were designed considering
easy of use, value added to frequent nightlife consumers,
alternatives to address their different needs and behaviors.
Easy information scanning: Atmosphere, music type,
clientele should be shown first for easy scanning in search
results before users can go any further.
Easy to use and understand: Rating venue/event description
has to be super-easy, no more than one click. Network page
is designed to encourage players to feed in their information
and keep it up-to-date.
Mapping for a better information visualization: What,
when, where for venue/event profile, matching the search structure,
and helping users easily find the information in a consistent
way.
Affordances for helping users better navigate and manipulate
information objetcs. We choose orange as interaction color.
All links, icons, are consistently orange. Our intended message
was Go!, Explore!, Have Fun!.
Consistent feedbacks to user actions should be clear,
and bring alternatives to users. We developed a consitent
way of presenting feedback to users after processing any action,
or if user gets a null result. Interaction buttons do not
disappear but become gray; messages in blue and smile face
tell user they succeeded or presents alternative; etc.
More at User Interface
Design
|
Implemtation Plan
|
Further Site Development
-
Transfer to Oracle / Sybase
-
User Interface design, including developing privacy
policy, browser compatibility, more usability testing,
etc
-
Improve Algorithm for event / venue recommendation system
-
Build those Pages currently under construction
Content Development
Partnership Development, including content and service
parners.
Site Promotion, focusing on player market
More at Implementation
Plan, (within Business Plan section)
|
|
| ^ |
|
|
|
ACKNOWLEDGES
We would like to thank you all faculty, students,
colleagues, and SIMS staff, friends and parents who indirectly contributed
to our studies.
And special thank you in Acknowledges for those
who helped or supported this project in its several stages.
|
PROTOTYPES
|
|
|
|
|
| One of main challenges of our project is that
both designers are not frequent bar goers and are not familiar
with San Francisco nightlife. There was some point where we
felt we couldn't move forward on our project anymore by only
doing research at labs. Besides conducting extensive user surveys,
we started to go out more and talked to bar goers. We even had
couple of our weekly project meetings in San Francisco bars. |
|
| |
NEEDS ASSESSMENT
BAR GOERS |
|
User needs Assessment help us understand representation
of needs, expectations, and experiences
|
Survey
1
[Fall 2000] |
20 Subjects
|
Survey 2
[Spring 2001] |
23 Subjects |
1
experimental testing on competitor sites
[Fall 2000] |
10 Subjects |
| Interviews
[Spring 2001] |
3 Subjects |
| Total
|
56
Subjects |
|
|
USABILITY TESTING
BAR GOERS
nightlife consumers
|
|
Usability testing: getting users involved at
various stages of the design process is key to creating and
developing usable systems. It helps validate or repudiate
some design choices
|
1st
Usability Testing: Lo-fi prototype
[Spring 2001] |
3 subjects
|
Heuristic
Evaluation: Hi-fi Prototype
[Spring 2001] |
3 testers |
2nd Usability
Testings: Interactive Prototype
[Spring 2001] |
3 subjects |
| Total
|
9
subjects |
| Thank you 213 team:
Rosa Ren, Bin Xin, Hong Cai |
|
NEEDS ASSESSMENT
PLAYERS |
|
Get to know San Francisco bar owners and promoters
was challenging
|
Interview
[Spring 2001] |
3 subjects |
Survey
[Spring 2001] |
3 subjects |
| Total
|
6
subjects |
|
| SFNIGHT OVERALL NEEDS
ASSESSMENT AND USABILITY TESTING |
| Total
|
71
subjects |
|
| Why Orange as Link,
and element of interaction? |
|
Orange is the only color of the spectrum whose
name was taken from an object, the well-known and popular
fruit called the orange. In folklore the color orange stands
for fire and flames, lust, vigor, excitement, adventure and
wholesomeness. Orange also has meaning for success, stimulating
energy, justice, attraction, endurance. In Hindu belief, orange
represents the sacral chakra. [enxerts from a lost web site]
Our message to users was: go!, explore! have
fun!
|
|
| OUR FEEDBACK |
|
Great! You have read our report until this
point! |
|
|
|